When you have agents working globally across various regions, a bot helping the agent in a language they best understand will improve the agent experience and efficiency. With the Assist bot's builder, you can configure multiple languages in a single pane, thus making your bot polyglot. If a particular conversation needs to be updated for another language, you can access it in the bot builder and update the conversation for just that language.
Multilingual bot flows in the Assist bot Print
Modified on: Mon, 4 May, 2020 at 12:31 AM
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