Analytics in Freddy Self-service lets you understand the efficiency and performance of your chatbot. You can analyze the number of messages exchanged in a bot conversation, the number of API calls triggered, and also get a deep-dive of the conversations as a whole - in terms of its type and properties. You can also find out which of your chatbots has the highest conversation completion/success rate along with a breakdown of how your visitors interact throughout the chatbot flow.
Curated reports provide you with a 360 view of your chatbots’ performances. You can keep track of the metrics that are most relevant to your business use-case. It also provides the essential information you need, so you can optimize your chatbot flows to enable better customer experiences.
What it tells you
Overview of the number of messages sent by the chatbot, customer, and agents.
Overview of all the conversations and the corresponding properties like status, source, and chatbot type.
APIs - Overview and Performance
Overview of the number of API calls triggered, categorized by properties, and performance.
Custom reporting in Freshbots’ Analytics lets you build reports unique to your business use-case, with minimal effort. Pick the metrics you want displayed, apply the required filters, and employ the necessary dimensions to analyze your data.
Set up schedules to export your chatbot data in the format of your choice - CSV, PDF, API. Download, share and present your data on just a click.