This feature is available in Forest Omnichannel


What is Freddy Answer Bot?

Freddy Answer Bot gives instant and precise answers to your customer's questions helping with instant resolutions and happier customers. But it doesn’t stop with deflection. It follows up the answers with intent-based bot conversations to engage and delight customers.


How is Freddy Answer Bot different from other chatbots?

When customers ask questions, most chatbots suggest solution articles from the knowledge base. Customers are expected to go through every suggestion to see if the article is helping. But what today’s customers look for is fast, precise answers. Freddy Answer Bot helps you deliver that. 

  • It can deliver accurate answers instantly
  • It can tap into the intent behind customer questions, truly engage with them and help them with the next best actions
  • It can be trained to understand the different ways in which customers ask questions
  • It can provide a human touch by engaging in small talk


In this solution article, we will see

How to set it up?

Customizing Freddy Answer Bot to suit your brand

How to embed Freddy Answer Bot on your website?


How to set it up?

You can set up your Answer Bot to provide accurate answers for frequently asked questions, automatically handoff conversations to an agent, and trigger relevant bot flows based on the intent of customer questions. Setting up your Answer Bot will take less than a minute. 

  • Login to your Freshdesk account as an admin
  • Navigate to the Bots icon on the left panel
  • Click on Setup my first bot button.
  • Once the bot is set up, you will be taken to the Answer Bot configurations page where you can customise Answer Bot to suit your business needs.






Customizing Freddy Answer Bot

Answer Bot can be customised to suit your brand image. You can have a name for the bot, choose an avatar, change the widget color and a lot more.


  • Navigate to Settings on the left panel of your Answer Bot configuration page
  • Under General Settings, you will see an option to choose a name and an avatar for your Answer Bot
  • Get creative and give your Answer Bot a personality by choosing a name.
  • If you wish to add an avatar for your Answer Bot, click on the grey colour icon next to the default bot avatar to upload a PNG/JPEG image of not less than 100x100 resolution.

    

To match your brand colour, you can also change the widget color and background image of your Answer Bot 


  • Under Chat Settings, you will see an option to choose the widget color and a background image for your Answer Bot
  • Pick a color from the palette or enter the hex code of your preferred color
  • You can also choose your favourite background image for your Answer Bot from the five default options.

How to embed Freddy Answer Bot on your website?

Once you’re done with configuring Answer Bot to suit your business needs, you can go ahead and embed it on your website.

  • Navigate to Settings on the left panel of your Answer Bot configuration page
  • Choose the Chat option
  • You will see the widget code. Click on the Copy button and paste the code before the /body tag on all the pages of your website for Answer Bot to appear.


Next Steps:

1. Training Freddy Answer Bot to provide instant resolutions

2. How to create effective answers?