When you have a global customer base, a bot talking to your customers in a language they best understand will improve your customer support and CSAT rating. With the bot builder, you can configure multiple languages in a single pane, thus making your bot, polyglot. If a particular conversation needs to be updated for another language, you can access it in the bot builder and update the conversation for just that language.


A quick guide to setting up multilingual bots:

  • Log into your bot builder account

  • Click on the gear button to go to the Admin section > Multilingual

  • Select the bot you'd like to add translations for

  • Choose the corresponding bot version 

  • Click on the 'Add New Language' option and add all the required languages

  • Download the main language’s bot script by clicking on the 'Download Bot Script' option

  • Replace the main-language text with the required translations in the script and upload the edited file under the corresponding language in the script translation page

  • You'll also know when the file was last updated