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What's this about?

<div class="control-group ticket_section">
                     <label class="  control-label cf_freshworks_product_2-label " for="helpdesk_ticket_cf_freshworks_product_2">Choose your Product</label>
            <div class="controls   ">
              <select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_freshworks_product_2]" id="helpdesk_ticket_custom_field_cf_freshworks_product_2"><option value="">...</option>
<option data-id="2446503" value="Freshdesk">Freshdesk</option>
<option data-id="2446504" value="Freshservice">Freshservice</option>
<option data-id="50000016154" value="Freshworks CRM / Freshsales">Freshworks CRM / Freshsales</option>
<option data-id="2446505" value="Freshsales">Freshsales</option>
<option data-id="2446506" value="Freshchat">Freshchat</option>
<option data-id="2446507" value="Freshcaller">Freshcaller</option>
<option data-id="2446508" value="Freshconnect">Freshconnect</option>
<option data-id="2446509" value="Freshping">Freshping</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_account_url_2-label " for="helpdesk_ticket_cf_account_url_2">What is your account URL?</label>
            <div class="controls   ">
              <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_account_url_2]" id="helpdesk_ticket_custom_field_cf_account_url_2" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_customer_type_2-label " for="helpdesk_ticket_cf_customer_type_2">Related To</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_customer_type_2]" id="helpdesk_ticket_custom_field_cf_customer_type_2"><option value="">...</option>
<option data-id="2446745" value="Paid Customer">Paid Customer</option>
<option data-id="2446746" value="Trial Customer">Trial Customer</option>
<option data-id="50000002691" value="New partner queries">New partner queries</option>
<option data-id="50000016193" value="Implementation">Implementation</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class="  control-label cf_gtm_spoc_email_id_2-label " for="helpdesk_ticket_cf_gtm_spoc_email_id_2">GTM SPOC Email ID</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_gtm_spoc_email_id_2]" id="helpdesk_ticket_custom_field_cf_gtm_spoc_email_id_2" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                      <div class="controls">
            <label class="checkbox ">
              <input name="helpdesk_ticket[custom_field][cf_feedback_completed_2]" type="hidden" value="0" /><input class="  checkbox section_field" id="helpdesk_ticket_custom_field_cf_feedback_completed_2_50000004600" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_feedback_completed_2]" /> Feedback completed
            </label>
          </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class="  control-label cf_partner_spoc_email_id_2-label " for="helpdesk_ticket_cf_partner_spoc_email_id_2">Partner SPOC Email ID</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_partner_spoc_email_id_2]" id="helpdesk_ticket_custom_field_cf_partner_spoc_email_id_2" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_gtm_spoc_email_id_2-label " for="helpdesk_ticket_cf_gtm_spoc_email_id_2">GTM SPOC Email ID</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_gtm_spoc_email_id_2]" id="helpdesk_ticket_custom_field_cf_gtm_spoc_email_id_2" />
            </div> 
                  </div>

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