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Single Sign-On (SSO)

The solution articles below detail how to configure Single Sign-On (SSO) for Freshworks with SAML, OAuth2, OpenID Connect (OIDC), or JWT using various Identity Providers (IdP) like ADFS, OneLogin, Okta, or Azure AD. Also, learn how to configure SSO for contacts or multiple SSO for accounts in your organization using custom policy.

How to Configure SAML 2.0 for Freshworks using ADFS?
You can use Single sign-on (SSO) to log into your Freshworks account via existing SAML-enabled ID providers, such as Active Directory, OneLogin, Okta, etc. ...
Wed, 17 Feb, 2021 at 1:40 PM
How to Configure SAML 2.0 for Freshworks using Azure Active Directory? [Updated with video tutorial]
You can use Single sign-on (SSO) to log into your Freshworks account via existing SAML-enabled ID providers, such as Active Directory, OneLogin, Okta, etc.&...
Tue, 10 Aug, 2021 at 4:23 PM
How to Configure SAML 2.0 for Freshworks using Shibboleth? [Updated with video tutorial]
Download the latest version of Shibboleth IdP. You can refer to this download link. Note: The configurations detailed below are just for refere...
Tue, 10 Aug, 2021 at 4:25 PM
Can I have Multiple SSO Configurations for Accounts in my Organization?
Yes, you can define multiple SSO configurations for accounts in your organization. You can define a default security policy that will be applicable to all a...
Wed, 24 Jun, 2020 at 10:42 AM
What is a Custom Policy? How is it Different from a Default Policy?
Default Policy You can define a default security policy (Log in --> Security icon on the left sidebar) that will be applicable to all admins/agents logg...
Thu, 4 Feb, 2021 at 3:28 PM
How is the Authentication Data Securely Exchanged between IdP and SP?
Single Sign-On (SSO) is a system that lets users securely authenticate multiple cloud applications by logging in only once in a managed authentication syste...
Mon, 22 Jun, 2020 at 1:36 PM
What is and How to Configure Agent SSO and Contact SSO for an Organization?
Your customers are added as contacts in Freshdesk. Today, you can enable different SSO login options for your agents, employees, and contacts by leveraging ...
Thu, 4 Feb, 2021 at 3:36 PM